Pan-India Service • Next-Business-Day in Metros • Right to Repair
Holoware

Terms of Service

Acceptance of Terms

By accessing and using Holoware's services, you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service govern your use of our enterprise AIO solutions, support services, and related offerings.

Service Description

Holoware provides enterprise All-in-One (AIO) computing solutions including:

  • AI-ready desktop and workstation systems
  • Energy-efficient computing solutions
  • Enterprise security features and compliance
  • Pan-India service and support
  • Next Business Day (NBD) service in metro areas
  • Annual Maintenance Contracts (AMC)

Service Commitments

Holoware commits to providing:

  • Pan-India service coverage with qualified technicians
  • Next Business Day response in metropolitan areas
  • Comprehensive warranty coverage on all hardware components
  • Right-to-Repair compliance and support
  • Regular software updates and security patches

Customer Responsibilities

As a customer, you agree to:

  • Provide accurate information when requesting quotes
  • Use our products in accordance with specifications
  • Maintain appropriate operating environments
  • Report issues promptly through designated channels
  • Allow reasonable access for service and maintenance

Warranty and Support

Our warranty covers:

  • Hardware defects and manufacturing issues
  • Software compatibility and performance issues
  • On-site service and repair when applicable
  • Replacement parts and components

Warranty does not cover damage due to misuse, accidents, or unauthorized modifications.

Limitation of Liability

Holoware's liability is limited to the repair or replacement of defective products. We are not liable for indirect, incidental, or consequential damages arising from the use of our products or services.

Termination

Either party may terminate service agreements with appropriate notice as specified in individual contracts. Upon termination, all obligations cease except those that by their nature should survive termination.

Governing Law

These terms are governed by the laws of India. Any disputes will be resolved through appropriate legal channels in Indian courts.

Contact Information

For questions about these Terms of Service, please contact us through our quote form or WhatsApp support channel.

Last Updated: September 16, 2025